1. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.

2. How do I initiate a return?

To start a return, please contact us at nbdistributors@yahoo.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

3. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.

4. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Can I exchange an item?

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please refer to our refund policy for more details.

6. Can I return sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards. These items are final sale and non-refundable.

7. How can I contact One Stop Wholesale for further assistance?

If you have any further questions or need assistance, you can contact us at the following:

Phone: 4433193072

Email: nbdistributors@yahoo.com

Physical Address: N & B Distributors Inc, 8775 Cloudleap Court, Columbia MD 21045, United States